PK Luck Privacy Policy

1. Introduction

This privacy policy explains how pk luck collects, uses, stores and protects the personal information of players who use pk-luck.pro and the pk luck mobile app. It applies to all players regardless of how they access the platform — through a mobile browser, desktop browser or the pk luck app.

pk luck is committed to handling your personal data responsibly. We collect only what we need, use it only for the purposes described in this policy and protect it with appropriate technical and organisational measures. By registering on pk luck, you acknowledge that you have read and understood this privacy policy.

This policy should be read alongside the pk luck terms and conditions. If you have any questions about how your data is handled, please contact our support team at any time. We're happy to explain anything in plain language.

2. Data We Collect

pk luck collects personal data in two ways — information you provide directly when registering or using the platform, and information collected automatically as you use pk-luck.pro.

Information you provide directly:

• Full name and date of birth
• Email address and phone number
• Mobile banking account details (bKash, Nagad or Rocket number)
• Identity verification documents (where required for withdrawal)
• Communications you send to our support team

Information collected automatically:

• Device type, operating system and browser information
• IP address and approximate location
• Pages visited on pk-luck.pro and time spent on each page
• Games played, bet amounts and session duration
• Login times and account activity logs

3. How We Use Your Data

pk luck uses your personal data only for the purposes described below. We do not use your data in ways that are incompatible with the reason it was originally collected. Every use of your data has a clear and legitimate purpose tied to operating the pk luck platform.

• To create and manage your pk luck account.
• To process deposits and withdrawals via bKash, Nagad and Rocket.
• To verify your identity and age when required.
• To detect and prevent fraud, money laundering and other prohibited activity.
• To provide customer support and respond to your enquiries.
• To send you important account notifications such as transaction confirmations and security alerts.
• To send promotional messages if you have opted in to receive them.
• To monitor gameplay for responsible gaming purposes.
• To improve the pk luck platform based on how players use it.
• To comply with applicable legal and regulatory obligations.

pk luck may use anonymised and aggregated data — data that cannot be linked back to any individual player — for internal analytics and platform development. This type of data is not personal data and is not subject to the same restrictions as individually identifiable information.

4. Data Sharing

pk luck does not sell, rent or trade your personal data to any third party for commercial purposes. Your data is shared only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment Processors: Your payment details are shared with bKash, Nagad and Rocket solely to process your transactions. These providers have their own privacy policies and security standards.
• Identity Verification Providers: Where identity verification is required, your documents may be shared with a third-party verification service. This is done securely and only for the purpose of verifying your identity.
• Game Providers: Game providers such as PG Soft and Ezugi may receive anonymised session data to ensure fair gameplay and resolve technical disputes.
• Legal Authorities: pk luck may disclose your data to law enforcement or regulatory authorities where required by law or where we have a good-faith belief that disclosure is necessary to prevent fraud or protect the safety of players.

5. Data Retention

pk luck retains your personal data for as long as your account is active and for a reasonable period after account closure to comply with legal obligations, resolve disputes and enforce our agreements. The specific retention periods depend on the type of data and the purpose for which it was collected.

• Account information is retained for the duration of your account and for up to 5 years after closure.
• Transaction records are retained for a minimum of 5 years to comply with financial regulations.
• Identity verification documents are retained for the period required by applicable law.
• Support communications are retained for up to 2 years after the conversation is closed.
• Usage and device data is retained for up to 12 months for security and analytics purposes.

When data is no longer required, pk luck deletes or anonymises it securely. If you request deletion of your account and data, we will action this request subject to any legal obligations that require us to retain certain records.

6. Data Security

pk luck takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information from unauthorised access, loss, alteration or disclosure.

• All data in transit is protected with SSL/TLS encryption.
• Sensitive data at rest is stored using encryption on secured servers.
• Access to personal data is restricted to authorised pk luck staff on a need-to-know basis.
• Our systems are monitored continuously for suspicious activity and potential security threats.
• We conduct regular security reviews and updates to our infrastructure.
• Staff with access to personal data receive training on data protection responsibilities.

While pk luck takes every reasonable precaution to protect your data, no system is completely immune to security risks. If you suspect that your pk luck account has been compromised, please contact our support team immediately so we can take action to secure your account.

7. Cookies

pk luck uses cookies — small text files stored on your device — to make the platform work properly and to understand how players use it. We use the following types of cookies on pk-luck.pro:

• Essential Cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Analytical Cookies: Help us understand how players navigate pk-luck.pro so we can improve the experience. Data collected is aggregated and anonymised.
• Preference Cookies: Remember your settings and preferences, such as your preferred language or display settings.

pk luck does not use third-party advertising cookies or tracking pixels from ad networks. You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies may affect the functionality of pk-luck.pro.

8. Your Rights

As a pk luck player, you have the following rights over your personal data. To exercise any of these rights, contact our support team with your request and we will respond as quickly as possible.

• Right of Access: You can request a copy of the personal data pk luck holds about you.
• Right to Rectification: You can ask us to correct any inaccurate or incomplete personal data.
• Right to Erasure: You can request deletion of your personal data, subject to legal retention obligations.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances.
• Right to Object: You can object to processing based on legitimate interests, including direct marketing.
• Right to Data Portability: You can request your data in a structured, machine-readable format.

pk luck will respond to all data rights requests within 30 days. In some cases, we may need to verify your identity before processing a request to ensure we are disclosing or deleting the correct player's data.

9. Minors

pk luck is strictly for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a player is under 18, their account will be closed immediately and any personal data collected will be deleted.

Parents and guardians who believe their child may have registered on pk luck should contact our support team immediately. We will investigate and take appropriate action as quickly as possible.

10. Third-Party Services

pk luck integrates with third-party services including payment providers and game providers to deliver the full platform experience. These third parties operate under their own privacy policies and pk luck is not responsible for how they handle data beyond what is described in this policy.

When you make a deposit or withdrawal via bKash, Nagad or Rocket, your transaction data is processed by those providers in accordance with their own terms and privacy policies. pk luck recommends that you review the privacy policies of any third-party service you use in connection with your pk luck account.

11. Policy Changes

pk luck may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. When we make changes, the updated policy will be published on this page with a revised "Last Updated" date at the top.

We encourage you to check this page periodically. Continued use of pk luck after an updated privacy policy has been published constitutes your acceptance of the changes. For significant changes, we may also notify you directly via email or an in-platform notification.

12. Contact Us

If you have any questions, concerns or requests related to this privacy policy or how pk luck handles your personal data, please get in touch with our support team. We take all privacy enquiries seriously and will respond promptly.